Returns & Exchanges

At ミツカン365, we prioritize food safety and customer satisfaction, allowing returns for damaged or incorrect items within 7 days of delivery. Due to the nature of food products, we cannot accept returns for items opened or changed due to personal preference.

1

Contact Customer Support

Notify our support team via the contact form or email within 7 days of receiving your order, including your order number and photos of any damage.

2

Receive Return Authorization

Our team will review your request and provide a return authorization number along with instructions for shipping the product back to our facility.

3

Pack and Ship

Carefully pack the unopened product in its original packaging to prevent further damage and ship it using the provided prepaid label if applicable.

4

Inspection and Refund

Once we receive and inspect the returned goods, we will process your refund or send a replacement item within 5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing